Frequently asked questions

How are mailing and printing costs determined?

We charge only the actual costs for the labor and materials involved in creating your job. The labor cost is determined by multiplying the time spent performing each task by the hourly charge for that task. The hourly charge rates reflect our costs for equipment, maintenance and staffing. Material costs such as paper and ink are added to the labor charges to determine the total cost of the job. Materials are charged at cost plus five percent.

How long does a printing order take?

Most printing orders can be produced within five to seven working days after we receive approval of your proof. In either case, special-order paper or binding, and mailing services will each add one or two days to the turnaround time. It's a good idea to contact your customer service representative early in the planning process to determine a reasonable turnaround time for your project.

Several factors determine the length of time it takes to complete printing orders, including:

Complexity of the job

The more complex the job, the longer it will take. Projects requiring multiple press runs, special binding or hand assembly will take longer than those using standard formats.

Mailing

Mailing services may add two to three days depending on the quantity to be mailed, the amount of work involved and the formatting of the address data you supply.

Proof

We cannot proceed with your order until we receive approval of the proof. This means the more quickly you review and return your proof, the shorter your turnaround time.

Press Check

Press check may delay your job if there are scheduling difficulties.

Materials

If your order requires special materials such as custom paper and binding supplies your order could be delayed until we receive the materials from you or our vendors.

What are your hours?

Our facility is open from 9 A.M. to 6 P.M., Monday through Friday.

What can I do to help ensure my job turns out the way I want it to?

You can take an active part in ensuring your printing project is successful by doing the following:

� Provide complete instructions and a sample of the finished product.

� Include your telephone number and e-mail address on your mailing/printing requisition so we can contact you promptly with questions.

� Preflight your files before you submit them to make sure all necessary graphics and fonts are included.

� Check your proof carefully and clearly mark required changes.

� Inspect your order immediately upon delivery and notify us if there are any errors. 

What should I do if I'm not satisfied with the quality of the finished product?

Please contact your customer service representative immediately if you are ever dissatisfied with the quality of your mail job or the service we provide. We will work with you to do whatever it takes to correct the situation.